Refund policy
Refund & Return Policy — AmsCustoms
1. No Refunds
All sales made through AmsCustoms are final. We do not offer refunds under any circumstances, including but not limited to:
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Change of mind
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Incorrect purchase
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Dissatisfaction with colors, sizing, or design variations
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Delays caused by shipping carriers
Please review your order carefully before completing your purchase.
2. No Returns or Exchanges
Due to the custom nature of many of our products, AmsCustoms does not accept returns or exchanges. This includes apparel, tumblers, accessories, seasonal items, and all custom‑made designs.
3. Order Accuracy
Customers are responsible for ensuring all order details are correct at checkout, including:
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Product selection
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Sizes
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Colors
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Customization details
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Shipping address
We are unable to modify or cancel orders once they have been submitted.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the damaged item
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Photos of the packaging
We will review the issue and determine if a replacement is eligible. Replacements are issued only for verified damage caused during production or shipping.
5. Lost or Stolen Packages
AmsCustoms is not responsible for:
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Lost packages
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Stolen packages
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Packages marked as “delivered” by the carrier